0
  • No products in the cart.
Total:€0.00
Shipping & Returns
224
wp-singular,page-template-default,page,page-id-224,wp-theme-bridge,theme-bridge,bridge-core-3.3.4.8,woocommerce-no-js,qode-optimizer-1.2.2,qode-page-transition-enabled,ajax_fade,page_not_loaded,,paspartu_enabled,paspartu_on_top_fixed,paspartu_on_bottom_fixed,qode_grid_1300,footer_responsive_adv,qode-content-sidebar-responsive,qode-smooth-scroll-enabled,columns-4,qode-product-single-tabs-on-bottom,qode-theme-ver-30.8.8.8,qode-theme-bridge,disabled_footer_bottom,qode-product-gallery-slider-on-mobile,wpb-js-composer js-comp-ver-8.7.3,vc_responsive

Shipping & Returns

Thank you for shopping with us! Below you will find all the details regarding our shipping policies, delivery times, and how to return or exchange an item.

Shipping Policy

Shipping Destinations & Processing Times

We proudly ship our clothing and accessories worldwide.

  • Order Processing: All orders are processed and prepared for shipment within 1–3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Estimated Delivery

We partner with reliable postal and courier services to ensure your package arrives safely. All shipments include a tracking number so you can follow your package’s journey.

Destination Estimated Delivery Time Standard Shipping Fee Free Shipping On Orders Over
European Union (EU) 4 – 9 business days €10-20.00 €200.00
Non-EU Europe (UK, CH, etc.) 7 – 14 business days €30.00 €200.00

📦 Note: You will receive a shipping confirmation email with your tracking link as soon as your order leaves our facilities.

Customs, Duties, and Taxes (For Non-EU Customers)

If you are ordering from outside the European Union (e.g., USA, UK, Switzerland, Australia), your package may be subject to local import duties, customs fees, or VAT levied by your country’s customs authority.

  • These charges are the sole responsibility of the customer and must be paid upon delivery.

  • We cannot predict or control these fees. If a package is refused due to customs charges, any return shipping fees will be deducted from your refund.

Returns & Exchanges

We want you to love your new fashion pieces! If something isn’t quite right, you can easily return or exchange your items within 14 days of receiving your package.

Return Conditions

To be eligible for a return or exchange, items must meet the following criteria:

  • Items must be unworn, unwashed, and undamaged.

  • All original tags, labels, and packaging must be intact.

How to Make a Return

  1. Contact Us: Send an email to hello@2themoonandblack.com with your Order ID and the reason for your return/exchange.

  2. Pack the Items: Safely pack the items in their original packaging (or a secure alternative).

  3. Ship It Back: Send the package to the return address provided by our customer support. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Please note: Unless the item arrived damaged or incorrect, the customer is responsible for paying the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will send you an email notification. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (via Viva.com or Bank Transfer) within 5–10 business days.

Need Help?

If you have any questions about shipping, customs, or returns, please don’t hesitate to reach out to our team at hello@2themoonandblack.com. We are here to help!